Whether you are a service company, facilities department or customer service centre, this Amonet™ module will take control of day-to-day reactive FM tasks. The helpdesk manager will ensure that customer requests are logged and handled with ease, whilst enabling tasks to be prioritised and carried out with complete transparency. Task creators and other selected contacts (managers and supervisors) can be kept informed of progress by automatic email notifications.
Reactive task lists can be viewed, filtered and exported to Excel or CSV with one-click drill down to the reactive task detail. Regular custom PDF reports can be generated automatically to selected recipients by email. Ad-hoc reports can also be generated and viewed online as and when required. The system allows seamless integration with the workforce via mobile devices for reactive task delivery and response.
