Amonet™ increases customer confidence and loyalty and provides a valuable differentiator when developing new business opportunities. In addition, this module helps to manage ongoing customer relations, ensuring that feedback is received and evaluated.
Adaptable customer satisfaction questionnaires and scorecards are completed online using the customisable WebLink feature. The results and comments are transferred directly to the database for easy inspection. Performance can be measured against predetermined SLAs (Service Level Agreements) and linked to risk and reward contracts when required.
